Research and negotiate carrier rates, Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers, Work closely with Sales Managers and Account Managers at the station to provide complete customer service to all Telemundo clients, Provide assistance to the Manager, Retail Banking in developing and maintaining the branch’s deposit portfolio, Work Life balance (keep the culture) - create the work environment we want to work in, Assists with Property Management tasks such as checking tenants in, assisting with preparing properties for check-in, etc, Performs other duties assigned by the Assistant Manager and Store Manager, Little instruction is provided by management on routine work, and general instructions are provided on new projects and assignments, Ability to learn and have in-depth knowledge of various Sears management and sales reporting systems quickly; Strong product knowledge, Strong knowledge of customer service processes including handling complaints, inventory or product availability, service issues and Accounts Receivable, Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail, Basic knowledge of CPT, ICD-9, ASA codes; basic knowledge of insurance processing and general laws related to all payers, Ability to quickly learn and retain new program information and apply knowledge to enhance quality of call responses, Ability to learn quickly and retain new program information and apply knowledge to enhance quality of call interactions, Industry Knowledge - Ability to develop basic payments industry knowledge, Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to it's customers, Excellent customer service skills and the profound ability to be customer centric, Able to demonstrate strong Customer service skills and able to deal with all levels of stakeholders, Provide outstanding customer service by supporting customers in their use of a range of media devices including computers, game consoles, connected TV devices, tablets and smartphones, Diagnose and determine the nature of the consumer’s issue using available information, Solicit additional information from consumers to help diagnose and solve their issue, Respond to the majority of email using the knowledgebase that has been compiled over time to answer the many common customer questions, Escalate new issues to the technical team- familiarity with ticketing systems desirable, Maintain status of issues and report to department management, Excellent communication and interpersonal skills required, Demonstrates a working knowledge of relevant computer software applications (e.g. Customer Service Representative Resume Sample. Responsibilities of a Customer Service Representative. View the sample resume for a customer service rep below, or download the customer service representative resume template in Word. Jobs for customer service reps are projected to grow by 5% … Ensure each complaint is logged on the system with detailed explanation of issue and resolution. Customer Service Representative … Customer Service Representative resume making guide with 12 resume examples to land your next job in 2020. Profile Summary: This introduction to your resume must make an impact on the reader. Oracle, SAP or PEUOPS experience is a plus, Adept at managing commitments to customers and colleagues, Strong time management skills and analytical ability, Work with accounting to make sure that immediate orders with terms are opened immediately, Run daily reports that are needed to have visibility and ship as many orders on a daily basis to meet our daily/monthly goal, Respond to customer phone inquiries by providing prompt, friendly and thorough service, using all tools and resources available, Respond to and research basic and complex inquiries relating to annuity policy details, distributions, systematic payouts, claims and new business, High school diploma or equivalent and customer service and/or office experience preferred, Outgoing personality with the ability to communicate effectively to a variety of audiences, Excellent organizational skills and flexibility to adjust to changes in schedule, while meeting time-sensitive service level standards and deadlines, Excellent verbal and written communication, teamwork, problem resolution skills, and ability to maintain strict confidentiality, Must be able to wear a telephone headset and sit for extended periods, Supports the Bank’s sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales, Representative Duties Process Customer/ATM/Night Drop Deposits, Proficiency in a PC-Windows environment, with strong keyboarding skills (minimum typing speed of 30 wpm), Ability to quickly learn internet based applications, Ability to learn the assigned HMH product lines, Flexible and able to commit to working overtime (when required), Schedule will range from 8:30am thru 9:00pm Monday thru Saturday, Create a remarkable customer experience by being passionate, friendly, helpful and real through email, phone and click-to-chat, Collaborate with leadership, business partners, and internal associates to enhance the customer experience, Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues, Ability to navigate through multiple computer systems, Willing to work evenings and weekends (flexible schedule), Mastery of intermediate Customer Service skills, Strong organizational skills with ability to multitask, Ability to problem solve and handle difficult situations, Prior experience or interest in working in a Human Resources environment, Strong ability to build rapport over the phone with a diverse audience, Answers contacts (call, mail,…) in a prompt and professional manner, Sells and informs clients about other available services, Follow the determined guidelines related to the call or mail handling, Attend team meetings or briefing sessions, Understand service levels and impact of their performance on the Service levels, Providing improvement suggestions on client specific operational policies and procedures, Understand / follow the HP internal processes/procedures, Assist in the execution of other Accor related projects/duties if required, Work to achieve individual and team specific goals, Escalate all issues disabling you to work to your team leader, Experience in the tourism industry or customer service will be an asset, hotel reserve, Collecting customer's reservations via telephone and entering them in the reservation system, Answering contacts in a polite and professional manner, Building a positive relationship with customers, Collaborating in the team of specialists in order to provide the best possible service, Ensures that the customer is entitled to the service, validate customer contract details, Manages the service requests and enquiries of customers through different access channels, Manages customer expectations and identifying customer problems, Performs re-entitlement and clarification, Contacts customer in case clarifications are needed, Monitors the service event through completion for compliance, Handles timely elevation and/or escalation, when get complex problem, Coordination of support activities and planning and dispatching of HP resources, Participates in projects for process or quality improvements, Provide feedback for operation excellence, Process descriptions are strictly followed, Ensure all incoming phone calls are answered on time (SLA), Worked out cases in given timeframes (Turn-Around-Time), Bachelor’s degree (completed prior to start date), Up to one year of experience in a relevant role or an internship, Excellent Communication and listening skills, Capable of working under high pressure, handling multiple tasks at the same time, Excellent analytical, soft skills and problem solving skills, Affinity with usage of customer logging tools and computer programs, Ensure line coverage within the defined operating hours, Answer to all phone calls and emails within agreed timeline, Track all received queries in the CRM tool, Escalate cases to Level 2 as per split of tasks and ensure that Level 2 takes ownership and resolve the cases, Ensure high quality of service ( based on data logged in tracking tool, communication with customers, solutions provided), Ensure the best Total Customer Experience (TCE), Establish and maintain good relationship with Level 2 teams and other accounts payable teams, Actively participate to documentation creation and update , show initiative to share best practice within team, Participate in various projects pointed out by management, Spread out and promote company corporate culture and fiscal discipline as would in its own business, Cooperate fully during internal and external audits, Escalate observed irregularities to direct superiors, Comply with company ethical standards while executing daily functions, Good level of Portuguese (written and oral >6), Contacting customers and providing them information about particular services or solving their problems, Updating documentations with possible changes in country specifics, Collaborating in a team of specialists in order to provide the best possible service, Answering supplier enquires via email and over the phone, Checking accuracy of the data with established process, Support team in daily activities when needed, Participation in process enhance projects, Minimum Bachelor’s degree or students of final year, Ability to work under pressure to achieve deadlines, Team spirit and good communication skills, Work as a Customer Service Representative to assure high quality of Customer Service & efficient query resolution, First escalation point for problem resolution related to the area of responsibility, Support the day-to-day efforts, activities of the department to achieve the business plan, Suggest corrective actions to operational issues, Ensure best practices are shared within the team, Assure the adequacy of business controls through review, analysis and verification, Identify and quantify process/application improvements and benefits, At least 1 year of professional experience in one of following processes: Call Center, Business Administration, Finance, Accountancy, Minimum Bachelor's degree (Accountancy/Finance/ Foreign Language Faculties), Very Good knowledge at least one of these languages: English/German/Italian/French/Spanish/Dutch/Hungarian/ Czech or Nordic languages, Provide basic customer service in a fast-paced telephone environment and enter customer data into a system, Answer multi-line phone calls to collect and verify customer data, Uses software applications to enter data into the system accurately, Independently handle and resolve incoming calls and route or escalate appropriately, Demonstrates through customer interactions the skills necessary to accurately and efficiently resolve customer inquiries in an organized manner, resulting in acceptable production levels, Respond to and resolve customer service requests according to EquiTrust policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other EquiTrust personnel at all times, Prepare transfer/ 1035 letters of acceptance, selecting proper line of business and match paperwork according to customers’ requests, Communicate with agents/ IMOs to ensure all new business requirements are satisfied and follow up with resigning custodians on pending incoming transfers, Verify incoming money applied to policy/contract and issue contracts, Package and send out transfer paperwork via appropriate carriers; log tracking information in the administration system, Professional industry designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), or Associate Annuity Products and Administration (AAPA) or demonstrated work toward achieving designations, Ability to prioritize workflow, establish and meet deadlines, manage multiple concurrent tasks, 85% - Inbound Queries: Scheduling, re-scheduling, and canceling exams for candidates as well as responding to and answering their questions and concerns through calls, chats or e-emails, 5% - Other Duties/Project Assistance as assigned, 5% - Outbound Queries (including calls) - following-up with candidates, 5% - Training Assistance - Assist with new hire (side-by-side) training, High school diploma or equivalent (or in progress) required, Excellent oral and written communications skills **, Capable of applying sound judgment and critical thinking **, Strong interpersonal skills and ability to convey concern for customers **, Proficiency navigating multiple systems concurrently, Competence in efficiently and effectively locating and utilizing resources to resolve customer issues, Ability to maintain composure, defuse escalated queries and handle complaints with tact and diplomacy, Ability to demonstrate reliability and responsibility to ensure departmental needs are consistently met, Availability to work evenings and weekends as needed is preferred, Familiarity with Google Email/Google Cloud platforms preferred, Possess a minimum of associate degree from reputable university (minimum D3), Minimum GPA is 2.75 from any discipline/major, Fresh graduate are welcome to apply, preferably 1-2 years of experience, Age eligibility max is 35 years, preferably is 24-25 years, Possess excellent interpersonal and communication skill with good command of writen and spoken in English, Service-oriented and able to work under pressure; a good team player with commitment and initiative; mature, self-motivated, patient, well organized, meticulous and analytical, Willing to work on schedule base (shift hours), include night shift, weekend and public holiday, Maintain standards and demonstrate proficiency and productivity in performing collections process for Lift, Group, Wholesale, Master Account, General AR and Club receivables, Resolve complex collections issues by collaborating with both internal and external customers regarding billing disputes, Identify reasons for non-payment and work with manager to develop plans on how to reach a resolution, Responsible for timely maintenance of aging for all receivables, Document and Track contacts; follow up on customer commitments, Handle referral of outstanding receivables to corporate assigned collection agencies, Process and post daily lockbox, cash/check transmittals, credit card payment and wire remittance deposits to appropriate customer account and invoices, Assist with credit application process and tracking of customers out of compliance with credit policy; communicate with management and sales team regarding credit application and out of compliance customers, Assist with department account reconciliations as necessary, Assist with department journal entries as necessary, Demonstrate positive attitude toward staff, co-workers, internal and external customers, and management, Continuously work to improve A/R collections, cash transmittal and credit processes through quality improvements, Minimum of 5 years of Client Service Experience; call center experience preferred, Commercial Lending experience with collateral perfection experience is a plus, Superior verbal and written communication skills, Superior listening skills, with the ability to determine needs and respond appropriately to those needs, Superior problem solving and follow-through skills, Demonstrated ability to “think outside the box” to resolve problems, Demonstrated ability to appropriately weigh risk and use independent judgment, Finely honed knowledge of who to call and where to go to effectively resolve tough problems, Self-motivated with the demonstrated ability to work independently, Demonstrated accuracy and ability to pay close attention to details, Superior time-management skills and ability to multi-task, Demonstrated ability to effectively manage change, helping others to embrace change as well, Frequently required to work constructively under pressure and remain positive in the face of adversity, The role is fast paced and the individual must have strong organizational skills and be able to work independently, Experience with all Microsoft Office applications. Jane has a long track record of increasing customer … (Agency billed accounts only), Complete applications and rate and quote risks for new and renewal business, Prepare policies and endorsements for delivery or mailing, Solicit coverages or expiration dates for coverages not carried by the agency, Maintain expiration list and suspense file for assigned accounts, Invoice accounts on all assigned accounts, Maintain claim records checking and updating information, High school graduate with minimum of two years of insurance business experience (or equivalent education and related training), Offer full range of customer service to clients by phone, fax or mail/e-mail. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Let’s see our candidate’s resume objective: Customer Service Representative with over 5 years of experience in a call center setting, including sales, tech support, and customer care. Reports findings to management, Respond to specific questions (business process and/or SAP related queries) from customer service group and clarify situations when necessary, Identify development trends and institute corrective measures when necessary, Support the invoice processing team in the day-to-day invoice processing and in the preparation of standard reports and statements, Proactively suggest ideas to automate processes, in order to keep the P2P SSC moving toward an “e”-environment, Perform all AP Support procedures as required to a high standard of quality, in a timely and efficient manner, Fluent Italian spoken and written required, Fluent Spanish or Italian is a huge advantage, At least one year experience in a similar job in finance / accounting / customer service environment, Willing to support less experienced colleagues, Ability to solve difficult situations using own judgment and sense of initiativeAccounts Payable, Four years of relevant customer service experience, preferably in a construction environment required, Excellent oral and written communication skills required, Excellent interpersonal skills to establish and maintain relationships with customers/clients and determine scope of project required, Computer proficiency with work processing, spreadsheets, and databases required, Knowledge of materials, tools and work procedures of building trades and the ability to convert this knowledge into material lists, labor requirements and work schedules preferred, Knowledge of the methods and equipment used in planning, estimating and scheduling work preferred, Receive and expedite orders of product for shipment and service from customers and the field sales team across Canada, Respond to questions and provide information about Ecolab products, Make arrangements to place and trace orders and arrange for emergency service calls, Ensure accurate order entry and enter all call information into the order system, Respond to customer complaints, problems or issues in a positive and professional manner, Perform administrative, filing and daily maintenance activities, High School diploma or equivalent. Provides information needed to make a purchasing decision regarding their account including: promotion of current sales programs and initiatives; EZ-Pay payment options; increases in frequency of delivery; and Vacation Options such as NIE donations or Vac Paks, Accurately enter subscriber data into GICS, updating information as necessary (i.e. Communicates appropriate options for resolution, Reports to senior management on team accomplishments, achievements, and productivity, High School Diploma or equivalent required and/or training, One to Three years experience in a call center environment, Must be clear spoken and have strong verbal and written communication skills, Must have the ability to perform in a professional and courteous manner at all times, Familiar with computers and Windows-based applications, Possess leadership skills and the ability to motivate successful team behavior, Possess the ability to manage resources to meet fluctuating volumes, required response times, and strict compliance to policies and schedules, Must respond to every call with a sense of urgency and give direct, accurate information, Must have the ability to motivate staff and encourage top performance, Responsible for operational processing to include data collection and tracking of correspondence, Provide support to the European Customer Service Team, Primary point of contact with GE businesses, internal teams, and outsourced suppliers, Responsible for supporting the TPS commercial team by providing reliable administrative support towards clients and suppliers, Answer and resolve supplier inquiries when necessary, High school diploma with at least 4 years experience working in a fast paced, customer service and/or sales support environment, Experience with relevant systems as applicable (ie: Oracle Financials, AP platform user experience, etc. Bank Customer Service Representative Resume Examples & Samples Analyze and review documentation on business, trust, IRAs, and certificate of deposit products received from the field and clients to … Writing a great customer service representative resume is an important step in your job search journey. Guide the recruiter to the conclusion that you are the best candidate for the customer service representative job. Job grade and job level may vary based on work experience and qualifications, Working knowledge of HarperCollins ChristianPublishing products, as well as that of competitors, Experience with JD Edwards Enterprise One preferred, Bilingual (applies to International/Vida/Grupo only), High school diploma or equivalent work experience, Good knowledge and understanding of the business unit’s key products, services, processes and controls, Basic knowledge of departmental systems and applications, Good oral, written and listening communication skills, with ability to explain procedures and/or legal requirements clearly and concisely, Handles customer calls and troubleshoots technical issues in a professional, efficient, and effective manner. trending analysis, reporting etc (essential), High levels of customer orientation and service excellence, Efficient collaboration skills with internal / external customers and cross functional teams, “Can do” attitude, proactive engagement, solutions seeking & team player in global environment, Maintain/Update IFAR Process and ensure IFAR processing exceeds customer service levels/expectations, Train new and existing International team members on all aspects of International order management with emphasis on shipping, Serve as International Shipping liaison between customers warehouse/logistics functions and an escalation point for other International CSRs, Manage, track, and maintain outgoing shipments for International via backlog and shipping reports, Communicate with customers regarding shipment information, As required – utilize and perform transactions in Oracle and IFAR system and communicate daily with customers regarding shipment information via telephone and email, Provide shipping and receiving personnel with information on shipments to be staged, Work collaboratively and cooperatively with colleagues to accomplish shared goals, Serve as a functional lead and International Subject Matter expert, Minimum of 2 years of customer support, supply chain, or related business experience, Minimum of 1 year of experience managing international customer orders, Must be legally authorized to work in the United States without sponsorship, Knowledge of export regulations and documentation requirements, Ability to quickly adapt to change and successfully manage urgent/high priority requests, Ability to effectively in a team environment, Strong computer skills including Microsoft Office, Word, Excel and Access, Ability to work weekends and holidays as needed, for month end revenue support, Responsible for following up on all aspects that have an impact on the day-to-day customer satisfaction, To be the interface between the customer and Cytec for all steps trough order life-cycle, Facilitation of issue-resolution with respect to timely order fulfilment and for effective follow up on any complaint handling, Building and maintaining good relationships with internal & external customers, Bachelor' s degree and 1-5 years of work experience (preferably in Customer Service field), Excellent computer skills, ability to use Gmail, Excel, and Word programs, preferably experience with ERP system, Superior communication skills including listening, verbal and written; negotiation skills, and telephone skills, Ability to work in late shifts (15:00-24:00), Bachelor in International Trade or similar, or experience in Supply Chain (transport/warehouse management/logistics in general), Resourceful, result driven, analytical skills, team spirit, customer oriented, IT knowledge (MS office), SAP is appreciated, French and English at least, good knowledge of German language would be a plus, Create and Administer the customer service program for the global Honeywell Industrial Cyber Security – Managed Security Services (MSS) team, Develop sound and trusted relationships with customers, Contact customers on a regular basis to discuss MSS performance and ensure customer needs are met, Track all customer issues, prioritize according to significance, create a resolution plan and ensure completion, Acquire technical knowledge of systems and services required to resolve some problems as soon as identified, Work with the MSS team to ensure on time delivery of all services and to the satisfaction of our customers, Keep technically current with the Honeywell Process Solutions/ Industry Standard networking, cyber security, and wireless product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines, Professionally represent the MSS business in interactions with internal and external customers and business partners as required, Maintain industrial safety awareness through the completion of pertinent safety certifications, Monitor and improve service quality and integrity, Bachelor’s degree in a computer related field such as Computer Science, Computer information systems, electronics or in lieu of degree 5 years of directly related experience, Good knowledge of the English language written and spoken, CISCO Certified Network Associate or equivalent, Microsoft Certified Solutions Associate or equivalent experience, Ability to write documentation and summaries, Strong communication skills with external parties, Security configuration and best practices, Experience working in industrial industry (Oil and Gas, Chemical industry), Used to following or developing Policies and Procedures, Working experience with TCP/IP networks (basic network/device configuration, basic firewall administration, VPN’s) would be a plus, Working experience of industrial control systems, Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer’s bill, and resolve complex billing scenarios, Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH’s award-winning products, Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience, Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone, Working flexible schedules including weekends, holidays, and evenings, Ability to regularly sit for long periods of time, Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases, Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services, Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. Give tours. Approach centered on empathy is required and the ability to summarize and vulgarize information, Application (30mins): On your application we'll ask for information like your contact details, education and work experience. Tradelot, Customer Service Representative, Cloud Clearwater, Customer Service Representative, Retail Ocean, Senior Customer Service Representative, Crane & Jenkins, Customer Service Representative, Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets, Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%, Trained and mentored 4 new employees on conflict resolution, JIRA, and Zendesk CRM, Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management, Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%, Received #3 Customer Service Representative in the Western Region award (out of 500+ reps), Made 30+ outbound calls per day to follow up with customers who were overdue in their payments, Spearheaded customer referral program, increasing customer base by 15% in less than 6 months, Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks, Consistently exceeded weekly credit card application targets by 10%+ with innovative upselling techniques, Handle 250+ inbound calls per week, answering customer inquiries and resolving issues, Track trends in customer feedback and collaborate with management to determine the root cause of issues, Created 10 customer service email scripts used across the company to interact with customers, Answered an average of 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders, Won #1 Customer Service Representative two years in a row for highest customer satisfaction ratings (25% above average), Revamped customer service phone scripts, raising customer survey ratings by 40%, Resolved over 100 customer complaints per week via phone and in-person, Reduced average customer representative call time by 90 seconds with intuitive intranet site, Single-handedly created customer service representative training manual, reducing onboarding process from 8 weeks to 6 weeks. 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